Ralph Waldo Emerson Essay Example for Free

Ralph Waldo Emerson Essay Ralph Waldo Emerson was born into a pre-determined life. His father was a minister, so he was already set to become a minister. However, Emerson didn’t believe in organized religion. This was the reason that he became a transcendentalist and wrote his essay â€Å"Self Reliance†. In 1817, Emerson attended Harvard College where he first began to formulate his ideas that were portrayed in his most famous essay. In his essay, Emerson uses two main strategies to persuade his readers. These strategies were anecdotal stories and reasons supported by evidence. Throughout his essay, Emerson uses anecdotes as his main strategy for persuasion. For example, he tells an anecdote about when he was a child. When he was a child, he expressed his true beliefs to a close adult. When asked how he knows that his beliefs aren’t from the devil, Emerson responds by saying, â€Å"They do not seem to me to be such; but if I am the Devil’s child, I will live then from the Devil. † In this response he is saying even if his beliefs are from the Devil, it doesn’t matter. This is what he believes in and nothing can change that. This idea was Emerson’s main virtue that he lived by and wanted others to live by: trust thyself. Emerson’s anecdotes prove to be a very effective way to persuade his readers to believe in his ideas. The anecdotes in this essay are so effective because the reader is able to connect with him, and place themselves in his shoes. The anecdotes are also effective because they are a portal into Emerson’s life. Instead of just listing facts and statistics, Emerson chooses to tell stories about his life. This allows his readers to connect with him on a personal level and the readers develop a stronger emotional connection with Emerson. Another strategy that Emerson uses is reasons supported by evidence. This strategy is also effective because it gives the reader a reason why they should trust themselves, and then supports the reason with evidence to show why the reason is true. For example, he says that if people don’t trust themselves, then they will feel guilty and ashamed. This is the reason Emerson gives of why people need to trust themselves, and then he supports the reason with evidence by saying that it is a waste of time to want what thers want and â€Å"envy is ignorance; imitation is suicide†. He also says that to be truly happy, a man must accept himself for better and for worse. This evidence supports the reason that people should be happy with themselves the way they are. Emerson’s strategy of reasons supported by evidence is very effective because it gives the reader concrete evidence. The evidence supports the reason, and the reason supports the overall claim. The reasons and evidence are logical appeals which appeal to the reader’s good sense; this also makes the strategy effective. It is hard to argue when Emerson gives many concrete reasons to support his claim and then backs it up with even more evidence. Although Emerson’s essay â€Å"Self Reliance† has many good strategies and qualities, it also has some weaknesses. The essay is aimed at a small audience, educated white males. If he were to open the essay up to a broader audience, he would be able to spread his idea more effectively. For example if women were also targeted in the essay, then Emerson’s ideas would be spread to almost twice as many people. Another weakness in the essay is the overall claim. He says that people should trust themselves. This claim has no qualifiers; therefore Emerson is saying that people should trust themselves, always. This is not always true. Yet another weakness in the essay is that Emerson uses mostly anecdotal evidence. Although the anecdotes prove to be effective, the evidence inside of them is not all that concrete. The claims he makes in these anecdotes are not as strong as they could be if he had more of a variety of strategies to support his claims. Ralph Waldo Emerson’s essay â€Å"Self Reliance† tells its readers to trust themselves. He says that every heart vibrates to this iron string. Emerson uses many strategies in his essay; however the two main strategies are anecdotes and reasons supported by evidence. Both of these strategies prove to be very effective on the reader. The anecdotes allow the reader to connect with Emerson, and have strong emotional appeals on the reader. While the reasons supported by evidence apply the reader’s logic and give concrete examples that support his claim. â€Å"Self-Reliance† is a well written essay that persuades its readers to listen and trust themselves.

How Does a Writer Engage a Reader? :: Teaching Writing

How Does a Writer Engage a Reader? It's still snowing. The wind is so strong; it is hard to stay upright. I'm lost in a blizzard. Ahead of me, I see a faint glow. Is it a lamp in my house? I tell myself, "Keep moving toward the light." Left, right, left, right, up, down, I keep walking. I'm so cold. I press on, but the light remains just out of range. Left, right, left, right, up, down. The light grows brighter. Now it dims. I suddenly realize that I'm walking in circles. Where do I go with this paper? How do I get beyond the theme? Why is this assignment so difficult for me to grasp? Intellectually I understand the assignment, at least the right side of my brain does. The left side of my brain seems to be disengaged. Every time I feel like I've nearly got "it,""it" vanishes, eluding me once more. I never realized how difficult it was to break the writing habits learned throughout life. "Themewriting" may not be good writing, but I fear it is the only kind of writing I've ever done. I believe that "theme writing" may still have value and that "themewriting" is undesirable because it fails to engage the reader and to communicate anything of substance. How does a writer communicate and engage a reader? Is it by using a lot of details? The author of The Innocent Nihilist used a lot of details. Those details didn't help me understand it any better. I still am confused about what he was trying to communicate to me. Did Lee really dislike his dog? Was he happy when the dog was killed? Or, was Lee just happy that he wasn't the one hit by the car. The author caught my attention initially by his use of dialogue, much as Mike's attention was held by Lee's story. A lot of details were present, but they didn't help me any with this story. Another paper, Martin Luther King, also used details. It told me where Martin Luther King was educated and what some of his religious convictions were, but it failed to reveal the whole man. It didn't develop his character or reveal his passions. The paper had some details, but it fell short of my expectations. It's still snowing. It's been snowing since noon. The wind is howling; it must be at least 30 m.p.h.

Punctuation Essay

Punctuation is one of the most important aspects of written English, yet it is one taken the most lightly. And it changes meaning, gives a pause to the reader,and changes the tone of the voice when speaking. In all of the essays authors surprised me.They showed me what punctuations actually is, whats te importance of punctuations. as for example â€Å"Don’t stop† and â€Å"Don’t, stop† do both of them are same? No, just a comma changed full meaning. This is how the essays impressed me. â€Å"The comma is a flashing yellow light that asks us only to slow down† this line has been taken from the essay â€Å"In Priase of the Humble Comma† paragraph no.2 line no.5, this is the line which gives all the description about Comma. Like this in every essays they described each punctuations in this way, which I was hoping to. This essays has changed my view of how to see puntuations. Before I didn’t cared that much about punctuations, but now I got a clear information about punctuations.And I came to know that to convey a correct message and write a good piece of English I must use punctuations. â€Å"The relationship with my father in Winnipeg has became more personal than it had been with the alternating saturday father-son telephone call.Because of its brief nature every single character is an enormous significance.† this lines has been taken from the essay â€Å"The Impotance of Email Punctuation: A Cautionary Tale† paragraph no.2 line no.9, this lines makes me understand that punctuations played a great role to make their son-father relation stronger which serves to an emotional investment. These essays made me felt ’emotionally invested’ because it can grow a stronger relation between two person which is really a important thing in this society and these essays made me understand impotance of punctuation too.

The Problems of Aging on Elderly - 1197 Words

AGEING Introduction Ageing refers to change with respect to time. In human beings ageing refers to physical and mental changes with respect to time. As the time passes a person grows old and his physical body becomes weak but his mentality has increased due to experiences.In scientific language senescenceis the term used for aging process. It is measured by the person’s date of birth which comes once in a year. The process of ageing is so interesting because it starts by your birth when you open your eyes for the first time in this world and then stops by your death. Ageing is a very important part of life and daily round about 100,000 people die worldwide due to ageing related problems or diseases. Types There are many types of ageing such as biological ageing (ageing in which biological changes take place within the body), social ageing (how should people react when they grow old), universal ageing (that all people share), probabilistic ageing (changes that may occur to some but not to others it also include diseases) etc.[1][Wikipedia] Symptoms When we talk about signs of ageing, different kinds of signs are being shown by ageing at different developmental stages. Just like during childhood due to aging process child is growing and bones are becoming strong and cells are dividing rapidly and body is developing and organs are becoming mature. But when you are fully mature (after 30) your body starts reverse process. Body starts becoming weak and bones also become weakShow MoreRelatedThe Biology Of Aging And Aging942 Words   |  4 PagesChapter 6, Youth and Aging, analyzes how age is percieved throughtout society as a whole. It looks at how the youth are treated and how the elderly are treated. I am very passionate about section 6.6, Problems of the Elderly, because I think we need to focus on giving support to the elderly. I think it is especially important as the dependency ratio is increasing and as the amount of elderly increase the amount of services they need will also increase. The eldderly face many challenges as theirRead MoreBest Practices in Geriatric Fall Prevention649 Words   |  3 Pages Nearly 1/3 all Americans age 65 and older experience a fall every year (National Council on Aging, 2012). According to these same studies, every 29 minutes an older adult dies as a result of falling. Falling results in serious conditions among geriatric patients. These include severe bruising that can produce dangerous blood clots, broken bones, head injuries, and deaths. The National Council on aging now considers falls one of the leading causes of death in older persons. False threaten the safetyRead MoreGERIATRIC ASSESSMENT: MALNUTRITION989 Words   |  4 Pagesmost undiagnosed problems. Malnutrition is not only the indicator of existing medical and socio-economic problems, but can also be a cause of physiological and psychological dysfunctions. Proper nursing assessment in the elderly should be applied in order to identify and address this problem. In this paper I would like to focus on two main points of geriatric assessment – physiologic and psychosocial. There are two categories of factors that can contribute to malnutrition in the elderly population. Read MoreSolving The Problem Of An Aging Prison Population1250 Words   |  5 Pages Solving the Problem of an Aging Prison Population Joshua N. Handy American Military University Abstract The American correctional system is facing many emerging issues. One of these issues is the exponential increase in aging offenders. In the past few decades, the number of geriatric offenders incarcerated has multiplied at an increasing rate. This essay addresses the issue of aging offenders in the correctional system; the problems that these offenders create and the underlying issuesRead MoreAging Bias For The Elderly1446 Words   |  6 PagesIt is important to understand that patients have been experiencing aging bias for a very long time. It is also evident in the medical profession as well, and one needs to do more to ensure that everyone is treated fairly especially the elderly patients. The elderly patients need to treat with the utmost respect and dignity. One needs to understand that the elderly are the ones who pave the way for the younger generation. Therefore, it is important that one takes the time out of their busy assignmentsRead MorePolypharmacy in the Older Adult: To o Much of a Good Thing Essay1191 Words   |  5 PagesPolypharmacy in the Older Adult: Too Much of a Good Thing Elderly patients that take several medications compound the risk of developing an adverse drug reaction. Not only does the aging process have an effect on how elderly bodies process medication, but elderly people take more medications than their younger counterparts. According to Conry (2005), the elderly patient takes an average of 5 prescription medications and two non-prescription medications (Conry, 2005). While medications are frequentlyRead MoreCrtical thinking in Gerontonlogy, the Field of Aging Essay656 Words   |  3 PagesThe field of Gerontology, which is a study of aging and the aged, is slowing expanding as the overall age of the population increases. Gerontology and the aging field are very important aspects to study as it allows us to challenge ageism and the discriminatory social practices that soon follow after an individual reaches a certain age in life. There are numerous assumptions made about those who are no longer considered young, and society discriminates a nd take advantage of them, to further its ownRead MoreAging Population A Growing Challenge1018 Words   |  5 Pages Radka. Aging population a growing challenge. Slovak Spectator 08 Sept. 2014: 12. Newspaper Source. Web. 18 Nov. 2015. In this article, Radka Minarechovà ¡ addresses the growing challenges associated with the fastest aging population in one of the European Union countries, known as Slovakia. As the elderly population increased, the productive working age deceased, which caused the country to suffer greatly based on their involvement in employment, society, independent living and aging preventionRead MoreThe Aging Process Essay791 Words   |  4 Pageshave yet to cross despite our best effort. Aging is an inevitable process of nature. While we cannot stop the ticking clock in our body, we have made it possible for aging to be delayed and relieved to a great extent through advance technology and modern governance. High-tech equipments and medications are available for the treatments of more illnesses as our understanding of medicine improves and governments nowadays are doing more for the elderly population in their society. With more emphasisRead MorePhysical Needs For The Elderly1569 Words   |  7 Pagesperiod of life. Many elderly people have specific physical needs where adaptations to their home are necessary or where they need specific equipment for self care. Old age also brings new emotional challenges for the elderly person when the family can be useful in helping to meet the persons mental health needs. Senior citizens experience needs in their social life; they also experience the need for activities with other seniors. Health needs also negatively affect the elderly and cause multiple physical

Report on Emergency Procedures

PART A Roles and Responsibilities Work Place Manager Notify the appropriate emergency service such as police, ambulances, and electricity supplier of an emergency, and also call for an evacuation procedure. Emergency Service Commander Assume control during an emergency, and send services to the site Employees switch all power operated equipment on the site; move calmly to a safe area; wait for roll call and further instructions from supervisors; and return to work only if instructed. Supervisors check for the switching off of all power operated equipments; check that all persons are safe and have been evacuated; carry out roll calls; and notifying the manager of roll call results and wait for further instructions. Emergency Procedure The emergency procedure that are to be adopted are: accurate identification of the hazard by its location, cause, and extent which in our case is at the corner of the site; affected people should be ready for an evacuation procedure or other emergency duties that they would embark on; notification of emergency situation to emergency services such as police, ambulance, fire brigade, and national electricity supplier; where no risk to people is available, then controlling of the emergency is appropriate until professional assistance arrives. Controlling of electricity is done by clearing the area to provide a clear view of electric cables, and switching off the main electricity supply box of the area; and where appropriate a partial or full evacuation of staff, visitors should be done through previously designated emergency routes. Documentation Emergency Procedure Checklist Filled by the work place manager to ensure that persons within the area are completely aware of what the emergency plan is and what would be the responsibility of the respective people in the organization. Accident or Incident Report Form Filled by the site supervisor to provide up to date information and statistics of the incident. Procedure Manual Construction employees and supervisors should attend training of handling emergency procedures after which they are handed with an emergency procedure manual. The manual acts as a guide to handle emergency and evacuation situations. Plant Requirements Plant and equipment requirement required in this emergency situation are: a detailed emergency plan as the electricity is high risk; visible and clearly mounted fire extinguishers and hose reels; unobstructed access ways; presence of a first aid room and Medicare centre to tend to the injured; unobstructed emergency stair cases in the stories; and an effective evacuation warning device such as sirens or bells. Authority Alerted The authorities notified are: police to record statement with the driver of the accident truck; the hospital to allow for provision of ambulance services; and the national electricity supplier to carry out procedures on their grid. Evacuation Procedure After considering the above listed requirements, then the procedure that must be followed in an evacuation is as shown below: Once the emergency is discovered which in our case is possibility of live electric cables on a site then the work place manager is notified The workplace manager would then activate an evacuation procedure using sirens, a bell or any other system, and notify the appropriate emergency service of the incident The notification would allow for the emergency service commander to assume control where he will send emergency services to the scene Evacuation procedure would be activated through an alarm that would prompt employees and supervisors to perform certain duties Construction employees are to: switch all power operated equipment on the site; move calmly to a safe area; wait for roll call and further instructions from supervisors; and return to work only if instructed Supervisors on the other hand are to: check for the switching off of all power operated equipments; check that all persons are safe and have been evacuated; carry out roll calls; and notifying the manager of roll call results and wait for further instructions. After the emergency has been controlled and everything is back to normal, then de-briefing ensues and work either continues or people dismissed. If someone were to be hurt in the incidence then the First Aid personnel should carry out life saving procedures before transferring of the victim to the onsite Medicare centre where they would get the necessary care and treatment. After saving their lives they would be treated for mental shock before being released. Serious injuries are to be taken to the hospital using an ambulance after emergency treatments. PART B The incident that occurred at the site was the presence of a collapsed electric pole and power lines at the corner of the building site that was caused by a truck that swerved and hit the pole so as to avoid hitting a child. The emergency procedure that was taken was to alert the necessary authorities like the electricity supplier and to switch off the main electricity supply to prevent injuries, damage of property, and death. After the situation was controlled and evacuation procedure was done to remove possible injuries and keep people safe. Injured people were treated on site before transferred to the hospital. The preventive measures that could be put in place to avoid the incidence were: making sure that the site is protected by earth leakage device; surrounding the site with thick barriers that are poor conductors of electricity; making sure that electric cables are underground as opposed to overhead ones; and making sure that roads for vehicles are far away as possible from work sites.

Trace Of Political Parties From Conception Through Civil War

Trace of Political Parties from Conception through Civil War Since 1787, there has been constant competition for promoting political ideals in this nation. These groups are known as Political Parties. From the big political parties to the small parties, they all have a part in history. The use of these political parties is traced from conception up until the civil war. In the late 1700’s, the political party known as The Federalists doubted the United States would become a great commercial power. The Federalist dominated the new government. According to the book, â€Å"Although no one welcomed them, the political parties gradually took shape† (Brands, H.W., Breen, T.H., Williams, B.H., and Gross, A.J. 170). The federalist encouraged a very rapid integration of the United States into a world economy, but however avid they were about capitalism, the Federalist nor the Republicans did not trust the people or local government to do the job adequately. They insisted on a modern economy, which would require a strong national society. In 1887, Alexander Hamilton, John Jay, and James Madison wrote The Federalist. The name implied that the new government wouldn’t be a drastically different from the old government. It would still be a federal government, one in which the states would share power with the central government. These claims frightened persons who came to identify themselves as Jeffersonian’s, Republicans, or the anti-federalist. The anti-federalist were very suspicious ofShow MoreRelatedMarxs Historical Materialism2283 Words   |  10 Pagessystem etc. In this essay, we will deal with his contribution to the study of social development or the materialist conception of history. Marx put forward his conception of historical materialism for the first time in German Ideology in 1845-6. He believed that it was the material world or the mode of production which determines the consciousness of men the ‘social, political, and spiritual processes of life. According to him, the mode of production, which refers to the productive forces ofRead MoreThe Origin, Development and Significance of Human Rights10255 Words   |  42 Pagesof what today are called human rights and the national and international legal processes that are associated with them. HISTORICAL DEVELOPMENT The expression human rights is relatively new, having come into everyday parlance only since World War II, the founding of the United Nations in 1945,and the adoption by the UN General Assembly of the Universal Declaration of Human Rights in 1948. It replaced the phrase natural rights, which fell into disfavour in part because the concept of naturalRead MoreInternational Relations Theories Realism vs. Liberalism3464 Words   |  14 PagesIntroduction Social humanitarian sciences focus on studying global political processes and the object of its research are social phenomena, which are defined as â€Å"international relations† in the world we know. International relations are comprised of many different categories, such as foreign policy, international politics or world politics. However, the central issue of international politics is the international relations. The term â€Å"international relations† has been first used by English philosopherRead MoreInternational Relations’ Theories Realism vs. Liberalism3476 Words   |  14 PagesIntroduction Social humanitarian sciences focus on studying global political processes and the object of its research are social phenomena, which are defined as â€Å"international relations† in the world we know. International relations are comprised of many different categories, such as foreign policy, international politics or world politics. However, the central issue of international politics is the international relations. The term â€Å"international relations† has been first used by English philosopherRead MoreThe Past and Present of Terrorism and Counterterrorism in China3253 Words   |  13 PagesThe Past and Present of Terrorism and Counterterrorism in China Introduction This paper traces the evolution of China’s indigenous conceptualization of terrorism and counter-terrorism practice from Imperial China to the modern era. It mainly explores the historical and cultural underpinnings and the current pragmatic diplomacy that have shaped the evolution. Since the concept of terrorism did not originate in China and retains much ambiguity, it is helpful to understand the local characters withinRead MoreThe Constitutional Law Is Not The World Constitution2418 Words   |  10 PagesVattel explained: â€Å"The fundamental law which determines the manner in which the public authority is to be exercised is what forms the constitution of the state.† Extrapolating this concept to the international political process, the bulk of the most important norms which regulate political activity and relationships in the global polity could be called an international constitution. However, an international or global constitution cannot be gained by simply scaling up a typical state constitutionRead MoreCubas Colonial History3014 Words   |  12 Pagessmall Spanish elite group used centralized power to rule for what they viewed as the common good. This common good usually coincided with their interest, and public office was often seen as both proprietary and legitimate source of private gain. Political monopolies were reinforced by economic ones, all of which served to limit accountability, social mobility, an expectation of fair play and economic development (Ellis, 2007). In Cuba, as elsewhere in Ibero-America four hundred years ago, rulersRead MoreEssay about Realism and the Significance of the Human Rights Norm4582 Words   |  19 Pageslook at constructivist contributions by examining the role that norms are ideally supposed to take in international affairs; theoretically how these ideational variables are situated in the landscape of realism. From here I will plunge into the field of human rights protection, briefly trace its foundations and determine what position it holds today. Given an understanding of what norms should be and the changes that the human rights norm, specifically, aims at implementing, I will move to a thoroughRead MoreLenin13422 Words   |  54 PagesRussian Empire | Died | 21 January 1924(1924-01-21) (aged  53) (stroke) Gorki, Russian SFSR, Soviet Union | Resting place | Lenin s Mausoleum, Moscow, Russian Federation | Nationality | Soviet Russian | Political party | Russian Social Democratic Labour Party Russian Communist Party (bolsheviks) | Spouse(s) | Nadezhda Krupskaya (married 1898–1924) | Profession | Lawyer, revolutionary, politician | Religion | None (atheist) | Signature | | Vladimir Ilyich Lenin (Russian: Ð’Ð »Ã °Ã ´Ã ¸Ã ¼Ã ¸Ã'€Read MoreWorld History AP8768 Words   |  36 Pagesconquest and funded in part by extracting wealth from conquered peoples. †¢ All empires stimulated the exchange of ideas, cultures, and values among the peoples they conquered. †¢ All empires sought to foster an imperial identity that transcended more local identities and loyalties. †¢ All empires ultimately collapsed. 2. In what ways did these empires differ from one another? What accounts for those differences? †¢ Some empires sought to rule through local elites; other empires sought to rule with

Supervisory Skills in Tourism and Hospitality Samples for Students

Question: Discuss about the Supervisory Skills In Tourism And Hospitality. Answer: Introduction The hotel industry today faces complex challenges for satisfying increasingly sophisticated global customers. To attract and retain customers these industries should implement technologically advanced yet cost effective strategies and attractive pricing strategies that will give them a competitive advantage. They also need to implement strategies for retaining maximum employees. Operational employees play a vital role in providing good quality service to customers by converting the unsatisfied customers to satisfied and loyal ones (Kusluvan et al. 2010). The high attrition rate of operational employees is the major area of concern for hotel and tourism industry. Managing staff turnover for retaining employees can reduce costs for new recruitment. Professionalism, labor development, and frequent motivation are the keys to success for a hotel. This report deals with the positive and negative HR management strategies of the hotel industry and provides recommendations for improving their business by gaining competitive advantage. Systems Brain need to implement for changing HR Management The problems that Brian faces in human resources management in mainly because he is dependent totally on a third person for looking after this department. He is not involved with any aspect of human resource management for the hotel. The person Mary, who is responsible for management of this area, is herself not good at dealing with customer issues. She got involved in too many altercations with the hotel guests when she worked at the front desk. Hence, the management removed her from that position and promoted her to a human resource practitioner. She is always busy with hiring new employees having no time to train the new joiners. Most of the front desk employees either are quitters or have been fired from previous jobs. These ill-trained employees treat the customers badly and are responsible for the low occupancy rate of the hotel. The customer satisfaction rate is only 6 out of 10. As the HR personnel is always busy, she doesnt have time to pay the wages on time and does not imp lement any policies as a guidance for employees to perform better. This dissatisfaction among employees is the cause of high turnover rate at Harbor View Hotel, which is 120%. The main area that Brian should bring changes is the hiring of new employees. Hiring good talents can totally change the atmosphere and productivity of the hotel by providing quality services to customers (Nadiri Tanova, 2010). Brian should make sure that the human resource personnel to recruit upbeat, dedicated workers for each position. The next look after of Brian should be to cut down the attrition rate of employees. For attaining this, Brian needs to provide good training and incentive programs and make sure to provide the salary on time to retain employees for a longer period. He also needs to implement employee progression and promotion policies to retain employees. He should provide ways by which employees get adequate training for gaining necessary skills to work in the advanced position. This will also reduce the expenses as compared to the hiring of new employees for filling positions, which people leave shortly. Strategies followed by Joe for HR Management The things that Brian can learn from Joe are how to recruit suitable employees, retain them by providing them with opportunities and the ways to satisfy customers. Joe is the General Manager of The Mount Hotel and is directly involved in all human resources management decisions. According to Joe, the front-desk area of any hotel is the most important because it deals with most of the customer interactions. He knows the importance of front-desk as he himself worked in that department for a long time. Hence, he deeply scrutinizes people before hiring them. He also looks after the needs of the employees for increasing retention. He has set up incentive programs for those who perform excellently at the front desk. He has created a work environment that works as a team. He gives ample training and information to employees regarding their duties. All these strategies give work satisfaction to employees and they are not learned to leave this hotel. Hence the attrition rate of this hotel is only 25% and that too when casual employees leave. The well-informed, well-trained and satisfied employees are also the reason for satisfied customers (Hjalager, 2010). The employees never ill-treat their customers and look after their needs. These increases return customers and the occupancy rate of the hotel even in off seasons. The customer satisfaction rate is nine out of 10 in the Mount Hotel. Required training and development programs for Harbor side hotel The employee training programs that need the Harbor side Hotel should for increasing its turnover and occupancy rates are in the areas of customer service, public relations, hospitality, local tourism information and first aid. Excellent customer service and good public relations are very important in tourism and hospitality (Yang, 2010). It is the first point of contact between the guest and the representative of the hotel. It is the first opportunity for any hotel to create a good and long lasting impression to the customer (Chand, 2010). The businesses, which prioritize their customers, will have a steady flow of return customers. Satisfied customers provide a good review of the hotel in online social sites and through word of mouth, which increases the customer base of the hotel. The front desk workers of this hotel treat their customers badly leading to low customer satisfaction. They need huge training on customer service. The hotel authority should give training on the need fo r satisfying customers. The front desk workers need to learn how to behave properly with the customers and how to be energetic and helpful while servicing them. They need to know how to prioritize customers before themselves (Tsai et al. 2010). This can increase the customer satisfaction rate and there will be an increase in return guests and occupancy rates for the hotel. The hotel also needs to train and inform their staff on local tourism. The staff needs to identify, implement and monitor commercial opportunities and additional services to raise revenue. The front desk employee needs to know detailed information of all local tourism spots and should know how to book accommodations and make tour reservations for potential guests (Ryu, Lee Gon Kim, 2012). First aid training is very important for the hospitality industry in order to be prepared for any accidents. The staff should know how to deal with an emergency like who to call for help. This increases the sense of security amo ng the customers as well as the employees. Innovative Human resource initiatives for both the hotels Human resource initiatives that can increase the performance of both the hotels are Selective hiring The company should implement policies for hiring based on traits and organizational fit. The sincere attitude of concern towards customers is more important than the prior experience of work in the hospitality industry (Tang Tang, 2012). This helps to filter those employees who can take on-spot decisions, think autonomously, learn the job quickly and has the mentality to work in a team and adapt to changes. The process to test for the trait and organizational fit is to create real-life on job scenarios and make the candidate to work for half a day in that situation. Changing retention strategies Low pay and long working hours are the two main reasons for high attrition rate in the hotel industry. Flexible work arrangements and investing in the long-term development of employees can reduce this problem (Bratton Gold, 2012). Job sharing and outsourcing can also increase employee retention and get the best-talented group of workers. A method for attracting young talented people and stabilizing them in the hotel is to provide them with special training, apprenticeships, personal developments and academic credits. Competency training and leadership development programs Providing training and career development programs to the newly hired employees encourage employees to build knowledge and situation handling tactics that benefit the organization and increases productivity (Brotherton, 2012). Competency training and career development programs help to gain competitive advantage. Through refining their competencies, employees learn to handle larger and complex situations. Their power of taking decisions based on intuitions also develops. According to HR strategies, implementing internal career development programs can help to achieve this goal. Benefits and incentive plans for employees This is the most important aspect of reducing expenses on hiring new employees (Sigala, Christou Gretzel, 2012). Hotels should treat compensation for employees as an investment and not as an expense. As employee performance relates to customer satisfaction, employers should reward hard working and good performing employees from time to time. HR should implement policies as variable pay and performance-oriented pay structure. They should introduce competency-based models for finding out the more skilled and better-performing employees and rewarding them with higher percentages of variable pay (Nickson, 2013). Service organizations highly benefit from competency based pay systems since employees are encouraged to take initiatives for solving a problem and perform better than their co-workers. In addition to rewarding proving positive feedback social recognition to employees works as a great stimulator for increasing employee performance. Conclusion Globalization has tremendously improved the service industries like hotel and tourism. The advancements in the tourism industry have led to the concept of human resources development and management as the pinpoint issue for providing proper service to customers. Fitting deployment of human resource not only satisfies customers on the local level but customers on the global arena are also satisfied. The preliminary issue of hotel industry nowadays is to identify, recruit, channel and incorporate skilled human resources to improve functional efficiency and productivity. Another key for the success of this rapidly growing industry is to engage third party organizers and agencies which have hundreds of skilled professionals to work for them. References Bratton, J., Gold, J. (2012).Human resource management: theory and practice. Palgrave Macmillan. Brotherton, B. (Ed.). (2012).International Hospitality Industry. Routledge. Chand, M. (2010). The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry.The International Journal of Human Resource Management,21(4), 551-566. Hjalager, A. M. (2010). A review of innovation research in tourism.Tourism management,31(1), 1-12. Kusluvan, S., Kusluvan, Z., Ilhan, I., Buyruk, L. (2010). The human dimension: A review of human resources management issues in the tourism and hospitality industry.Cornell Hospitality Quarterly,51(2), 171-214. Nadiri, H., Tanova, C. (2010). 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